Six reasons why you'll enjoy being a TrustPower customer
1. Savings worth almost 8 weeks FREE POWER!
TrustPower customers who pay their bill on time receive a generous 15%* Prompt Payment Discount.
If you pay all of your bills in full on time in the next year, your discount will add up to almost 8 weeks of FREE POWER!
*Payments by credit card attract a 13.5% Prompt Payment Discount.
Note: Customers receiving certain special offers may be excluded.
2. TrustPower Friends
If you have a good payment history with TrustPower, you automatically become a TrustPower FRIEND. As a FRIEND you pay less than the standard TrustPower price, and are entered into the monthly draw for $1,000 FREE power. Click here to view our recent winners page.
Click here to view Friends eligibility conditions.
3. Friends Extra - You could get an extra power discount!
TrustPower Friends whose properties use more than 3,000 units of electricity per year can join Friends Extra, which gives you an extra discount off your power bill.
Click here to view Friends Extra eligibility conditions.
4. Choose the way YOU want to be served.
For your convenience, we have several ways in which we can answer your query. Just remember to have your Energy Number handy:
a. Visit our website www.trustpower.co.nz
b. Use QuickSmart by calling 0800 720 022 - 24 hours, 7 days a week. QuickSmart is a simple one stop
c. Email our Customer Services Team at email@example.com
d. Call our Customer Services Team, 0800 87 87 87 Monday to Friday 8:00am - 7:00pm, and use our
'Smart Service' advanced speech recognition technology.
The first thing you'll hear is:
"Welcome to TrustPower, for Electricity Faults - press 1, for Phone Faults - press 2, For Internet Faults - press 3, for all other enquiries - please press 4"
When you press 4, you'll get 'Smart Service' and then you can make your choices by speaking.
You have the following options to choose from, just say:
- "I'm Moving"
- "Account Enquiry"
- "Overdue Account"
- "Phone and Internet"
- "Speak to Someone"
5. It's nice to know who is on your property
Our Meter Readers will arrive in signwritten TrustPower vehicles and will be wearing an easy to recognise TrustPower uniform.
6. Getting the basics right
Our customers tell us, the main thing they want is for us to get the basics right. That means answering the phone promptly, solving their problems without a fuss, accurate on time bills, and a reliable power supply. So that's what we concentrate on, and we promise to do our best to deliver those things to you.