If you aren't happy with the service that we have provided to you - please tell us.

We value your custom and will always try to quickly find a solution for any problems you may have with us.  We certainly don't want problems to go unresolved.

Our contact details are:

Freephone: 0800 87 87 87 or (07) 574 4754 we're here 8:00am - 7:00pm, Monday - Friday
email: enquiries@trustpower.co.nz
Fax: 0800 329 302 or (07) 574 4803

Complaints Resolution Officer
TrustPower Limited
Private Bag 12023
Tauranga Mail Centre
Tauranga 3143

The service is provided free of charge and you can phone or write to us with your complaint. We will acknowledge your complaint within the industry standard of 2 working days, and endeavour to resolve your complaint within 20 days.

If however you feel your complaint is not getting the response it deserves from us, you can refer it to the Electricity and Gas Complaints Commissioner. TrustPower is a member of the Electricity and Gas Complaints Commission, which is an independent organisation that specialises in resolving electricity and gas complaints in a fair and equitable manner, at no cost to you.

Their contact details are:

Electricity and Gas Complaints Commissioner
P O Box 5875
Lambton Quay
Wellington 6145

Freephone: 0800 22 33 40
Fax: 0800 22 33 47

Website: www.egcomplaints.co.nz
email: info@egcomplaints.co.nz