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OUTAGES AND FAULTS

There are many reasons why your services may have gone out. Please check our outages map below which lists all known electricity, internet, phone and gas outages nationwide. 

If someone in your home (or neighbourhood) relies on power for medical purposes, please ensure they are safe. If necessary, please contact your healthcare provider or call 111 in an emergency.

CURRENT FAULTS

Zoom in and filter between services to find any known outages in your local area.

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WHO TO CALL IF THE POWER GOES OUT 

If you're not sure of your lines company, check this NZ Lines map.

  

Auckland (All areas) 
0508 832 867 
(0508 VECTOR)

Northpower 
0800 10 40 40 

Top Energy 
0800 867 363 

WEL Networks 
0800 800 935 

The Lines Company
0800 367 328

Mainpower 
0800 30 90 80

Counties Power
0800 100 202

Westfield Trust (Electricity and gas) 
0800 490 004 

All other areas 
0800 10 18 10 

Gas faults 
0800 10 18 10

Aurora
0800 22 00 05

Network Tasman
0800 508 100

BE PREPARED FOR AN OUTAGE

Keep these things handy to make life easier during a power outage. 

  • Candles 
  • Matches/Lighter 
  • Torch 
  • Spare Batteries 
  • Battery-operated radio (to stay updated on what's happening) 
  • Bottled water (if you rely on power to pump your water) 
  • Gas cooker or BBQ 

For information on how to prepare for an emergency, including during storms and inclement weather, please see the tips at Get Thru. You can also stay updated on weather warning and watches on the Metservice website.

HELP CENTRE

Check out our Help Centre for FAQs and tools.