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Terms and conditions for all power and reticulated gas customers

If you’re a Trustpower electricity or reticulated gas customer, our Customer Service Agreement details your agreement with us.

Click here to read the Customer Service Agreement.

Terms and conditions for all Phone & Internet customers

If you have your phone and/or internet services with Trustpower, these are our standard terms and conditions for all phone and internet services.

Click here to read the standard terms and conditions for all phone and internet services.

Terms and conditions for LPG customers

If you’re a Trustpower LPG customer, here are our standard terms for the supply of LPG.

Click here to read the terms for the supply of LPG.

Terms and conditions for Friends Extra customers

If you’re a Friends Extra member, these are the terms and conditions that apply.

Click here to read the terms for Friends Extra.

Terms and conditions for Phone & Internet business customers

If you’re a Trustpower Business customer and have your phone and/or internet services with Trustpower, these are our standard terms and conditions for your Business phone and internet services.

Click here to read the business phone and internet services agreement.

Additional Phone & Internet terms and conditions for special agreements

Broadband, Phone and Power Bundle

If you’ve joined Trustpower for phone and internet on an ongoing Broadband, Phone and Power Bundle agreement (to get special discounts on your power and phone and internet services) these terms and conditions also apply to you.

Customers on a perpetual agreement click here to read your agreement.

Existing customers seeing out their Friends Extra term, click here to read your agreement.

Terms and conditions for Ultra Fast Broadband, Phone and Power Bundle

If you’ve joined Trustpower for Ultra Fast Broadband on an ongoing Broadband, Phone and Power Bundle agreement (to get special discounts on your power and phone and internet services) these terms and conditions also apply to you.

New Customers (or existing customers starting a perpetual agreement) click here to read your agreement.

Existing Customers seeing out their Friends Extra term, click here to read your agreement.