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Retrieving Data
Electricity Urban Rural Remote*
Disconnection** $78 $118 $220
Credit Disconnection** $98 $138 $240
Reconnection - Business Hours** $78 $118 $220
Reconnection - After Hours** $118 $190 $290
Credit Reconnection - Business Hours $98 $138 $240
Credit Reconnection - After Hours $138 $210 $315

 

Gas Urban
Reconnection (Next Day - Week days between 8:30am and 4:00pm) $130
Reconnection (Same Day - Week days between 8:30am and 4:00pm) $170
Reconnection (After Hours - Week days between 4:00pm and 8:30am, weekends and public holidays) $250
Disconnection $115
Credit Disconnection $135
Contractor Visit Fee (the contractor calls to reconnect but isn't able to complete the job because the customer isn't present or safety concerns) Same fee as would have been applied if the reconnection had been completed

 

Phone & Internet Charges Remote
Soft Restriction Fee $85

Hard Restriction Fee

$35

Reconnection of phone and/or internet services

$63

*When a site visit is required in a remote area of the Marlborough, Westpower, Tasman, Southland and Buller regions, a quote is required.

Administration Fees New Fees
Dishonoured Cheque Administration Fee $28.75
Disconnection Notice Fee $18
Final Disconnection Notice Fee $20
Payment Arrangement Fee $15
Missed Arrangement Fee $10

 

Power Dispatch Fees Urban Rural Remote
  $135 $135 $135
Noisy Meterboard - Call Out Fee*** $78 $135 $177
Noisy Meterboard - Call Out Fee - After Hours*** $140 $210 $240
No Hot Water - Call Out Fee*** $78 $135 $177
No Hot Water - Call Out Fee - After Hours*** $140 $210 $240
Tariff Change $85 $135 $230
Meter Change $155 $198 $305
Meter Relocation $170 $210 $320
Meter Reseal $120 $155 $290
Site Visit $110 $135 $290
Install Import / Export Meter (1 or 3 phase) $155 $198 $305
Meter Test $240 $240 $240
Option Change (where no site visit is required) $40 $40 $40
Permanent Disconnection $120 $155 $240

 

Gas Dispatch Fees New Fees
Meter Removal $170
Site Visit $115
Network Fault - Call Out Fee*** $135
Permanent Disconnection $450

All prices include GST.
* These are the minimum charges that will apply. When a site visit is required in some remote areas of Marlborough, Westpower, Tasman, Southland and Buller, higher charges may apply.
** When a contractor calls to disconnect or reconnect but isn’t able to complete the job (because the customer isn’t present, or there are safety concerns), this fee will still apply.
***  These fees will only be charged if no fault is found, or the fault is found to be internal.

PLEASE NOTE:

The above charges relate to miscellaneous services and not to power or gas prices.