IMPORTANT INFORMATION: Transpower is asking households across the country to think carefully about their electricity usage this morning (Friday 10 May) between 7am and 9am to avoid potential outages. For updates and tips for reducing power during this time, please visit Transpower's Facebook page.

If you rely on power for medical reasons, make sure you have a backup plan in place, or call 111 in an emergency. Thanks for your support to keep the power on for all Kiwi during this time.

Mercury- Gaming Family

BROADBAND SPEEDS EXPLAINED.

Industry average speeds at peak times (source MBNZ Report 19, April 2024) are:

  • FibreLite: 50Mbps download and 10Mbps upload.
  • FibreClassic: 314Mbps download and 108Mbps upload.
  • FibreMax: 881Mbps download and 503Mbps upload.
  • Wireless broadband: 35Mbps download and 16Mbps upload.

You may experience a higher or lower speed than this.

Factors that may influence your speed include the device you are using and its capabilities, your operating system and web-browser, if you’re connecting wirelessly to your router, and the number of devices connecting via WiFi. If your plan uses a wireless connection, then factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced. If you have a router supplied by Mercury, this router is capable of providing the estimated peak time average speeds, subject to the factors described above. If you are using a router not supplied by Mercury, you may not receive the stated speeds.  
For wireless broadband, you must use the router supplied by Mercury.