CAN YOU CONTACT 111 IN AN ELECTRICITY OUTAGE?

An electricity outage will prevent you from using devices that rely on electricity to operate. This includes:

• Landline phones provided over a wireless internet connection.
• Landline phones provided over a fibre internet connection. 
• Cordless phones or medical alarms without built-in batteries.

This may limit your ability to contact 111 in an emergency.
If your landline is provided over a copper internet connection it will continue to work during an electricity outage as long as you have a compatible device.
As a precaution, make sure you have another way to contact 111 in the event of an emergency, such as a charged mobile phone.

THE 111 CONTACT CODE IS DESIGNED TO SUPPORT VULNERABLE CONSUMERS IN AN ELECTRICITY OUTAGE.

Who is a vulnerable consumer?
A vulnerable consumer is anyone who:

• has a landline service with Mercury (excluding broadband only); and
• is at particular risk of requiring 111 emergency services; and
• doesn’t have a way to contact 111 emergency services during an electricity outage*, such as
  a mobile phone. *alternative way of contacting needs to be operational for at least 8 hours.

If you meet the criteria above, we’ll provide you with a way to contact 111 that can be operated for a continuous 8 hour period at no cost to you. If you choose not to accept this, you may not be able to contact 111 in an electricity outage.

To register as a vulnerable consumer, please download and complete the application form below.

You will need to provide us with evidence to show that you, or someone in your household are at particular risk of requiring the 111 emergency service due to health, safety or disability reasons.